I had to travel to Los Angeles for work this week, and my experience with the airlines leaves a lot to be desired.
I had booked a flight with airline " A" thirteen days out for a cool $500. I was to fly out late Tuesday night arrive in La at 10pm. I was then supposed to return to Chicago on the red-eye and arrive home Friday morning at 5am. It was perfect. I could maximize my time at home and get everything I needed done.
Then parenting got in the way, and it became impossible for me to leave Tuesday night. The best I could do was an early flight Wednesday morning. I was able to push my first meeting back, to account for my later arrival.
I called airline "A", and to change my flight to the next morning was going to be another $500 so I bought a one-way from airline "B "for $360.
Fast forward to Thursday morning. I was staying at a friend's condo for the night and they had told me to leave the keys in the unit and lock the door behind me when I left. And I did, I'm good at following directions. I then had the bright idea to call airline "A" to confirm my flight that night only to discover that since I missed the first leg of the flight, they canceled my reservation, and to reinstate it would cost an additional $700. I was told that it was airline policy and this was stated in all that fine print you click on when you" agree to the terms". And this part is beautiful-since i didn't tell them I was going to miss the flight, the outbound portion of my ticket had no value.
There were no other seats under a grand available that night so I had to resign myself to an early morning flight with a $50 change fee and a much longer connecting flight through Dallas, Texas Now I had to arrange for my girls to go home with friends after school since my plane didn't get in until after 3pm. But the worst part was that, since I had locked the keys in the condo, I didn't have anywhere to stay but a hotel near the airport--another $100 bucks..
So next time want to fly cross country-read the fine print or it may end up costing you double what you expected plus all the aggravation of an extra night away from home.
Saturday, October 17, 2009
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